Qantas

This week on the ABR Podcast we look at Qantas with business writer and historian Stuart Kells. In his review of Alan Joyce and Qantas: The trials and transformation of an Australian icon by Peter Harbison, Kells notes that the company’s declining reputation extends beyond the area of substandard customer service. Stuart Kells is Adjunct Professor at La Trobe Business School and has twice won the Ashurst Business Literature Prize. Listen to ‘Fasten your seatbelts: Turbulent times at Alan Joyce’s Qantas’, published in the January-February issue of ABR.

Nearly everyone in Australia has a story about bad airline service, and many of those stories involve Qantas, whose ‘mishandled bag rate’ recently doubled and flight cancellations tripled. The formerly smooth and efficient Sydney-Melbourne run is now a dispiriting ordeal.

I have never flown first class on Qantas; I’d love to, but somehow I don’t think I ever will. But next time you fly first class on a Qantas 747, take a look at the inflight library and you might be surprised to find copies of George Johnston and Charmian Clift’s Strong Man from Piraeus; Elizabeth Jolley’s Palomino; Evan Green’s Alice to Nowhere; Gerald Murnane’s A Lifetime on Clouds; or Kate Grenville’s Lillian’s Story.