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Qantas

The ABR Podcast 

Released every Thursday, the ABR podcast features our finest reviews, poetry, fiction, interviews, and commentary.

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Lake Pelosi

‘Where is Nancy?’ Paradoxes in the pursuit of freedom

by Marilyn Lake

This week on The ABR Podcast, Marilyn Lake reviews The Art of Power: My story as America’s first woman Speaker of the House by Nancy Pelosi. The Art of Power, explains Lake, tells how Pelosi, ‘a mother of five and a housewife from California’, became the first woman Speaker of the United States House of Representatives. Marilyn Lake is a Professorial Fellow at the University of Melbourne. Listen to Marilyn Lake’s ‘Where is Nancy?’ Paradoxes in the pursuit of freedom’, published in the November issue of ABR.

 

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This week on the ABR Podcast we look at Qantas with business writer and historian Stuart Kells. In his review of Alan Joyce and Qantas: The trials and transformation of an Australian icon by Peter Harbison, Kells notes that the company’s declining reputation extends beyond the area of substandard customer service. Stuart Kells is Adjunct Professor at La Trobe Business School and has twice won the Ashurst Business Literature Prize. Listen to ‘Fasten your seatbelts: Turbulent times at Alan Joyce’s Qantas’, published in the January-February issue of ABR.

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Nearly everyone in Australia has a story about bad airline service, and many of those stories involve Qantas, whose ‘mishandled bag rate’ recently doubled and flight cancellations tripled. The formerly smooth and efficient Sydney-Melbourne run is now a dispiriting ordeal.

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I have never flown first class on Qantas; I’d love to, but somehow I don’t think I ever will. But next time you fly first class on a Qantas 747, take a look at the inflight library and you might be surprised to find copies of George Johnston and Charmian Clift’s Strong Man from Piraeus; Elizabeth Jolley’s Palomino; Evan Green’s Alice to Nowhere; Gerald Murnane’s A Lifetime on Clouds; or Kate Grenville’s Lillian’s Story.

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